Online Banking Enrollment Agreement

You must read and accept the following Agreement and Disclosure to continue to the FCB Online Enrollment Form.


The Franklin Community Bank, N.A. Online Banking Service is available to all of our customers at no monthly charge for the account information and transfer services.

Agreement- The FCB Online Banking Agreement and Electronic Fund Transfer Act Disclosure (“Agreement”) is a contract between you and Franklin Community Bank, N.A. that outlines and governs the terms and conditions for accessing your personal and commercial accounts via FCB Online. This Agreement explains the terms and conditions which govern the following FCB Online Services:

  • View account balances and transaction history.
  • Transfer funds from your Franklin checking and savings accounts into other Franklin checking and savings accounts which belong to you and to other loan accounts which belong to you.
  • Establish automatic transfers from one of your Franklin accounts to another (from checking and savings to checking, savings or loans).
  • Make stop payment requests.
  • If you elect to participate, you may access your designated deposit accounts through the Bill Payment service to pay bills electronically.
  • Communicate directly with Franklin Community Bank, N.A. via email.

Other services may be added to FCB Online Banking and will be communicated to our customers as the additions are made.

This Agreement and Disclosure is made in compliance with federal law regulating electronic funds transfer (EFT) services. In this Agreement, the words “you” and “your” mean those who sign as applicants or any authorized user(s). The words “we”, “us”, “our” and “Bank” mean the financial institution, Franklin Community Bank, N.A. The abbreviation “PIN” or word “code” or “Access I.D.” means a personal identification number or series of identification numbers.

The Agreement is also subject to applicable federal laws and the laws of the Commonwealth of Virginia.

This Agreement applies only to the FCB Online Banking Service. Other electronic fund transfers to or from your accounts at Franklin Community Bank, N.A. are governed by the Electronic Fund Transfer Disclosure provided to you when you established your account(s) or when you requested other electronic fund transfer services.

By accepting this agreement, you are consenting to the electronic delivery of disclosures required for the Online Banking Services provided.

Consumer Account- Some of the terms set forth in this Agreement, as specified in this Agreement, apply only to Consumer Accounts. A “Consumer Account” is an account held by a natural person and used primarily for personal, family, or household purposes.

Business Day- Our Business Days are Monday through Friday. Federal holidays are not included. Our offices are open from 8:30 a.m. – 5:00 p.m. Monday through Thursday and 8:30 a.m. – 5:30 p.m. on Friday. Our drive thru is open from 8:00 a.m. – 6:00 p.m. Monday through Friday and our lobby and drive thru is open on Saturday 8:30 a.m. – 12:00 p.m. You may use the FCB Online 24 hours a day, seven days a week, except during periods of maintenance.

Business Day Cut- Off- For posting purposes, the Bank will process all transactions completed online by 6:00 p.m. on that business date. Transactions completed after 6:00 p.m. Eastern Time, USA, including transfers, will be processed on the following Business Day.

Access, ID and Login Security- You must have at least one checking account, savings account, certificate of deposit or loan at Franklin Community Bank, N.A. in order to have access to FCB Online. In order to use FCB Online Service, you must accept these terms and conditions. By clicking on the “I Agree” button at the end of this Agreement, you agree to abide by all the terms and conditions of this Agreement and acknowledge your receipt and understanding of this Agreement. Please read this Agreement carefully and print a copy for your records.

Security is very important to Franklin Community Bank, N.A. Please view our online Security Statement. When you login to FCB Online, you will be required to have your Access I.D. which will consist of your Usercode, a Password and a Security Image and Phrase. Because your Access I.D. is used to access your accounts, you should treat it as you would any other sensitive personal data. Keep your Access I.D. safe, memorize it and never tell it to anyone.

Franklin Community Bank, N.A. is entitled to act on instructions received through online banking under your Access I.D. and without inquiring into the identity of the person using that Access I.D. Any person having access to your FCB Online Access I.D. will be able to access the online banking services and perform all transactions, including reviewing account information, making transfers to other accounts which have mutual ownership and to bill pay services. You are liable for all transactions made by persons authorized to use your Access I.D. If you give your Access I.D. to anyone, you do so at your own risk since anyone to whom you give your Access I.D. or other means of access will have full access to your account(s) even if you attempt to limit that person’s authority. If you suspect an unauthorized person has access to your Access I.D. or believe your Access I.D. has been lost or stolen or that someone may attempt to use the service without your consent or has transferred funds without your permission, you must notify Franklin Community Bank, N.A. immediately. Please see Unauthorized Transactions for additional information relating to liability for unauthorized transactions and error resolutions.

Your session time is unlimited, but to help prevent unauthorized access and ensure the security of your accounts, we will end your online session if we have detected no activity for 15 minutes. This is to protect you in case you accidentally leave your computer unattended after you login.

Unavailable, Delayed, or Inaccurate Account Information – We strive to provide complete, accurate and timely account information through FCB Online. However, unless otherwise required by law, we will not be liable to you if any such information is unavailable, delayed or inaccurate. With respect to electronic funds transfer problems, such as unauthorized transfers or the Bank’s failure to properly complete authorized transfers, please see the Unauthorized Transactions section of this Agreement.

Special Information About Email - Generally, requests received from email will be processed within a reasonable time using procedures that would handle similar requests received by mail or fax. If urgent action is required, we recommend that you contact the Bank directly via the telephone or in person.

Limits on Frequency and Amount of Transfers - Federal regulations require us to limit either by contract or in practice the number of certain types of transfers from money market deposit accounts and savings accounts. Under these regulations, you are permitted or authorized to make no more than six transfers and withdrawals, or a combination of such transfers and withdrawals, per calendar month or statement cycle of at least four weeks, to another account at Franklin or to a third party by means of a preauthorized or automatic transfer, or telephonic (including data transmission) agreement, order or instruction, and no more than three of the six such transfers may be made by check, draft, debit card, or similar order and payable to third parties. An excessive activity charge may be applied to your account for each transaction in excess of those described herein according to the Account Agreement and Disclosures you were given when you opened those accounts.

Service Cancellation- Franklin Community Bank, N.A. reserves the right to cancel your online service at any time without notice due to insufficient funds in one or more of your accounts. After cancellation, service may be reinstated at the discretion of the Bank provided that funds are available to cover the cost of any fees and/or pending transfers. To reinstate your service, contact Franklin Community Bank, N.A. at 540- 489- 3400.

If you wish to cancel any of your FCB Online banking services, please come in person to the Bank or send us cancellation instructions in writing to: Franklin Community Bank, N.A., 400 Old Franklin Turnpike, Suite 100, Rocky Mount, Virginia 24151.

Account Limitations – All accounts in which you are an owner can be viewed through Online Banking. However, only certain consumer checking accounts and small business (i.e. sole proprietorship) accounts are eligible for access to the Bill Payment service. Money Market, Interest Checking, Savings accounts, Corporate accounts and other Organizational accounts are not eligible for the Bill Payment service.

Fees and Charges – You agree to pay any fees and charges (if applicable) for your use of the Online Banking Services as set forth below.

Online Banking Service Free
Bill Payment Service:
Payments per month Unlimited
After 2 consecutive months of inactivity $10.00 and access to bill pay eliminated
Additional Bill Pay Supplier Fees:
Overnight delivery fee $25.00
Check image retrieval $10.00 per item
Stop payment fee $25.00 per item
NSF fee $20.00 per item

The fees listed above are supplemental to your specific account fees as disclosed in your opening account disclosures.

Changes to Fees, Charges and Other Terms – We reserve the right to change the fees, charges or other terms outlined in the Agreement. We will notify you 21 days prior to implementation of changes either by written notice or email, and will also update this Agreement, if the changes to this Agreement are more restrictive than those stated in the Agreement, or increase your responsibility for unauthorized transactions. Changes to fees applicable to specific accounts are governed by the applicable Account Disclosure.

You agree to be responsible for any local or long distance telephone charges or Internet Service Provider charges that you incur by accessing your accounts via FCB Online.

Bill Payment Service - You can pay anyone, from anywhere in the U.S., 24 hours a day, 7 days a week.You can also schedule payments up to 1 year in advance.You may initiate and authorize payments from your Account(s) to individual(s) or business(es) that you select in advance to receive payment through the Bill Payment Service.You will have the option of setting up such individual(s) or business(es) as one of 2 bill payment types: (1) recurring; or (2) variable.Recurring payments are payments of a fixed amount paid on a regular time interval, such as, but not limited to, monthly rent or mortgage payments; once a recurring payment is set up by you, the Bill Payment supplier will automatically execute bill payments according to your instructions until you cancel or change those instructions.Variable payments are payments that vary in amount and/or date, such as, but not limited to, utility or credit card payments; once a variable payment is set up by you, the Bill Payment Supplier will execute the bill payment instructions according to your instructions for each individual payment.

You must designate the account from which the payments are to be made and complete the requested information.By using the Bill Payment Service, you agree that, based upon instructions received under your Access I.D., we can charge your designated account by electronic transfer or by debiting and remitting the funds on your behalf.You also agree that the Bank is not liable if a bill payment is not completed because you provide incorrect or insufficient account information.

After two consecutive months of inactivity, your bill pay service will be terminated and a fee of $10.00 ($5.00 each month of inactivity) will be automatically debited from your account.

Scheduling Bill Payments – In many cases, your bill payments will be electronically remitted to the payee.However, some payees are not set up to accept electronic payment.In these cases, a manual check will be delivered to the payee which may take a minimum of five (5) business days to process and deliver payment to the payee.You must allow sufficient time for Online Banking to process your request on or before the due date.You understand that the Bank is not liable for any charges or fees assessed or any other actions taken by the payee due to late payment.

How to Cancel a Bill Payment – To cancel a bill payment that you have scheduled through the Bill Payment service, you must cancel the payment online via the Bill Payment service following the onscreen instructions before the date payment is scheduled to be debited from your account.

Notice of Your Liability (Applicable to Consumer Accounts Only) – Tell us AT ONCE if you believe your Access I.D. has been lost or stolen or if you believe that an electronic fund transfer has been made without your permissions using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account(s) plus your maximum overdraft line of credit. If you tell us within two business days after you learn of the loss or theft of your Access ID, you can lose no more than $50 if someone used your Access I.D. without your permission.

If you do NOT tell us within two business days after you learn of the loss or theft of your Access I.D. and we can prove we could have stopped someone from using your Access I.D. without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

The bank may require you to provide your complaint(s) in the form of an affidavit.

Contact in the Event of Unauthorized Transfer – If you believe your Access I.D. has been lost or stolen, that someone has transferred or may transfer money from your account without your permission, or that a transfer has been made using the information from your check without your permission, call:
(540) 489- 3400
or write:
Franklin Community Bank, N.A.,
400 Old Franklin Turnpike, Suite 100,
Rocky Mount, Virginia 24151.

Bank Liability (Applicable to Consumer Accounts Only)- If we do not complete a transfer to or from your account on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

  1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
  2. If the transfer would go over the credit limit on your overdraft line.
  3. If a legal order directs us to prohibit withdrawals from the account.
  4. If you or anyone you allow, commits fraud or violates any law or regulation.
  5. If the FCB Online banking service or your computer or modem was not working properly and you knew about the breakdown or malfunction when you started the transfer.
  6. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
  7. There may be other exceptions stated in our Agreement with you.
  8. Other applicable laws and/or regulations exempt us from liability.

Error Resolution Notice (Applicable to Consumer Accounts Only)- In Case of Errors or Questions About Your Electronic Transfers, Telephone us at (540) 489- 3400, or write us at Franklin Community Bank, N.A., 400 Old Franklin Turnpike, Suite 100, Rocky Mount, VA 24151 as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point- of- sale, or foreign- initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Confidentiality- We will disclose information to third parties about your account or the transfer you make:

  1. Where it is necessary for completing transfers, or
  2. In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or
  3. In order to comply with government agency or court orders, or
  4. If you give us your written permission.

Preauthorized Credits- If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at 540- 489- 3400 to find out whether or not the deposit has been made.

Periodic Statements- You will get a monthly account statement from us, unless there are no transactions in a particular month. In any case, you will get a statement quarterly. You will get a quarterly statement from us on your savings account if this is the only account you maintain and the only possible electronic transfer to or from the account is a preauthorized deposit.

Preauthorized Electronic Fund Transfers.

Stop Payment Rights. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here’s how: Call us at (540) 489- 3400 or write us at Franklin Community Bank, N.A., 400 Old Franklin Turnpike, Rocky Mount, Virginia, 24151, in time for us to receive your request three business days or more before the payment is scheduled to be made. You may also initiate a stop payment request online through FCB Online. Stop payment requests you make Online on non- business days and after 6:00 p.m. on business days will not be effective until the following business day. To be effective, this type of stop payment request must precisely identify the name of the payee, the check number, the amount, and the date of the check. Until the stop is confirmed and received by the bank, there’s no commitment that the stop has actually been placed. If you make your stop payment request online or by telephone, we may also require you to put your request in writing and get it to us within 14 days. Fees related to stop payments for Bill Pay service can be found by referring to the Fees and Charges section of this Agreement.

Notice of varying amounts – If these regular payments may vary in amount, the person you are going to pay will tell you ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

Liability for Failure to Stop Payment of Preauthorized Transfer – If you order us to stop a payment from a Consumer Account three Business Days or more before the transfer is scheduled to be sent and we do not do so, we will be liable for your losses or damages.

Limitations on Bank Liability- We will not be responsible for the following incidents, errors or failures:

Access – We will not be responsible for failure to provide access or for interruptions in access to FCB Online due to a system failure or due to other unforeseen acts or circumstances.

Computer Equipment or Software – We will not be responsible for any errors or failures from any malfunction of your computer or any computer virus or other problems related to your computer equipment used with FCB Online.

We are not responsible for any error, damages or other losses you may suffer due to the malfunction or misapplication of any system you use, including your browser (Microsoft Explorer®, Netscape Navigator®, or otherwise), your Internet Service Provider, your personal financial management or other software, (such as Quicken®, or Microsoft Money®), or any equipment you may use (including your telecommunications facilities, computer hardware and modem) to access or communicate with FCB Online.

Other Provisions – Email may not be a secure method of communication. We therefore recommend that you do not send confidential personal or financial information by email. There may be times when you need to speak with someone immediately, especially to report a lost or stolen Access ID or PIN, etc. Instead call a customer service representative at your local branch location during regular Business Days and hours.


Ownership of Website- The content, information and offerings on our Website are owned by Franklin Community Bank, N.A., and the unauthorized use, reproduction, linking or distribution of any portions are strictly prohibited.

Assignments- The Bank may assign certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.

I have read and agree with the FCB Online Terms and Conditions and wish to apply for Online Banking.


Please view our Security Statement.

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